Privacy Policy
SkyDine (“we,” “our,” “us”) operates the website www.skydine.info and is the data controller responsible for your personal information. We are committed to protecting your privacy and ensuring the security of any personal data you share with us. Please read this Privacy Policy carefully before using our website or services.
1. Information We Collect
We may collect several types of information when you interact with SkyDine:
A. Information You Provide Directly
When you contact us, submit a catering request, or fill out a form, we may collect:
Name
Email address
Phone number
WhatsApp or other messaging details
Flight details (departure airport, FBO, time, crew/passenger counts)
Catering preferences or dietary restrictions
Billing or invoicing information (processed securely through third-party providers)
Any additional information voluntarily submitted as part of your request
B. Automatically Collected Information (“Device Information”)
When you visit our website, we automatically collect:
IP address
Browser type
Time zone
Cookies installed on your device
Pages visited and browsing behavior
Referring websites or search terms
Device information and interaction data
C. Information From Third Parties
We may receive limited information from:
FBOs or flight departments coordinating your order
Payment processors
Messaging or scheduling tools
We do not collect sensitive personal data unless you voluntarily provide it (e.g., dietary needs or preferences).
2. How We Use Your Information
We use personal data to deliver high-quality private jet catering services and manage our business operations, including:
Processing and fulfilling catering orders
Coordinating deliveries with FBOs, flight crews, and operators
Communicating with you via email, phone, or WhatsApp
Responding to inquiries and providing customer support
Preparing dietary-specific or custom meals
Managing billing, invoicing, and transaction records
Improving our website, services, and user experience
Ensuring safety, quality, and operational efficiency
Sending service-related confirmations or updates
We do not sell or rent your personal information to third parties.
3. Legal Basis for Processing (For European Visitors)
If you are a resident of the European Economic Area (EEA), we may process your data on the following bases:
Your consent
Fulfilling a contract (e.g., catering order)
Our legitimate business interests
Compliance with legal obligations
Protection of vital interests
Your information may be transferred outside of Europe (including to the U.S. or Canada) as part of normal operations.
4. Cookies & Tracking Technologies
SkyDine uses cookies and similar technologies to:
Improve website functionality
Analyze traffic and usage patterns
Enhance user experience
You may disable cookies in your browser settings, although some features may not function properly.
5. Information Security
We use reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, or disclosure.
Although we strive to protect your information, no method of electronic transmission or storage is 100% secure.
6. Data Retention
We retain your personal data only as long as necessary to:
Provide our catering services
Maintain business and accounting records
Comply with legal obligations
Resolve disputes
You may request deletion of your data at any time (see Section 10).
7. Sharing Your Information
We only share information when necessary to provide our services, including:
With FBOs, handlers, or flight crews to fulfill deliveries
With payment processors for secure transactions
With trusted IT, hosting, or communication partners assisting our business
When required by law, government authorities, or to protect legal rights
We do not sell your data to advertisers or unrelated parties.
8. Links to Other Websites
Our website may contain links to third-party sites. SkyDine is not responsible for their privacy practices or content. We encourage you to review their policies before providing personal information.
9. Children’s Privacy
Our services are not intended for individuals under 13 years old.
We do not knowingly collect personal information from children. If we learn that such data was collected, we will delete it promptly.
10. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction or deletion of your information
Restrict or object to data processing
Request a copy of your data
Withdraw consent at any time
To exercise these rights, please contact us using the information below.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date. Continued use of our website constitutes acceptance of any updates.
12. Contact Us
If you have questions about this Privacy Policy, need access to your data, or wish to request deletion, please contact:
SkyDine
Email: order@skydine.info
Website: www.skydine.info
